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SHIPPING & RETURNS

SHIPPING POLICY

We offer free local delivery to Kelowna residents and free shipping to residents in Canada when they purchase $150 or more.

Please allow 3-5 business days to process your order. You will be notified when your order has shipped.

Shipping is calculated when your address is entered as you go through the checkout process. It is based on your location so you're receiving the lowest rates at that time.

For US orders, possible fees such as customs clearance, import duties, and other costs may incur. We are legally obligated to declare the full value paid on shipments and must include an invoice should they require it. Customs and import procedures are beyond the control of Lewis and Arlo and is therefore not responsible for any possible additional costs or delays. All of our US customers are responsible for possible customs and duty fees in their own country. For more information, please contact your local customs office.

RETURN & EXCHANGE POLICY

RETURNS

 

Products may be returned within 14 days from the date the order was received.

Please contact us before returning to hello@lewisandarlo.com

Once the goods have been returned, we will reimburse your payment within 5 business days to your initial method of payment. 

EXCHANGES

If you wish to exchange an item, please proceed with returning the item as noted above and create a new order.

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