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Find most commonly asked questions here. If you're not able to find what you're looking for, please contact us at hello@lewisandarlo.com

  • Is everything made to fit dachshunds? Do you have products that fit other breeds?
    At this time, all of the apparel is made to fit dachshunds specifically. However, they may fit similarly shaped breeds like Corgi's. We intend to have apparel to fit other breeds soon!
  • Where can I purchase Lewis and Arlo products?
    All Lewis and Arlo products can be found on our website, www.lewisandarlo.com And at the following locations: Unleashed, Calgary, AB. 2715 14 St SW, Calgary, AB T2T 3V2 E&R Beauty Boutique, Greenwood, BC. 375 Copper Ave, Greenwood, BC
  • Can a harness be worn with all jackets?
    The Okanagan Winter Coat and the Boucherie Raincoat have a double ended zipper. This gives the ability to adjust the opening to fit perfectly around most harnesses keeping snow and rain out. The Dilworth Jacket does not have an opening for the harness. The neck opening is larger given the style. If your leash attaches to the harness close to the top of the neck, you might be able to wear it with that harness. *** If you do not want a zipper opening for a harness, simply add a note at the time of purchase. (Applies to Okanagan Winter Coat and Boucherie Raincoats)
  • Why do dachshunds need raincoats?
    A raincoat not only provides a bit of warmth while keeping your pup dry, it provides a barrier on their underside from all of the dirt and water that is flicked up while walking because they are so low to the ground.
  • Do you sell gift cards?
    Yes, we do! We offer increments of $25, $50, $100, $150, and $200. Head over to the Payment Methods page, found at the bottom of every page.
  • Why do we love dry oilskin?
    Dry oilskin is highly water resistant, offering perfect protection from wind, rain, and snow. Despite the water resistant property, the fabric is breathable while providing insulation which keeps your pup warm during cooler months or in chilly weather. This unique fabric is known for it's durability and strength. The waxed cotton repels dirt and stains and can be easily wiped clean with a damp cloth or sponge, making it convenient for busy pet owners. It's lightweight. Dachshunds have a unique body shape and heavy jackets can restrict their movement. Dry oilskin is lightweight ensuring that your dachshund can move freely and comfortably. And it's stylish! Dry oilskin gracefully matures, much like beloved leather bag.
  • Can I return or exchange items?
    Products may be returned within 14 days from the date the order was received. Products must be unworn with tags still attached. Please contact us at hello@lewisandarlo.com to initiate the return process. Once the goods have been returned, we will reimburse your payment within 5 business days to your initial method of payment. If you wish to exchange an item, please proceed with returning the item as noted above and create a new order.
  • Are all of the coats machine washable?
    Due to the nature of the waxed cotton used in the Okanagan Winter Coat, we recommend using a damp cloth to wipe clean as needed. However, it ca be washed on a delicate cycle. A fabric wax can be reapplied to strengthen the repellent properties after washing. The Boucherie Raincoat can be washed an a delicate cycle. Hang to dry. The Dilworth Jacket can be washed on a delicate cycle. Lay flat to dry.
  • Can I change or cancel my order?
    Please contact hello@lewisandarlo.com to change or cancel an order if you have not received a shipping confirmation. If you've received an email confirming the order has shipped, please contact hello@lewisandarlo.com to initiate the return process. Unfortunately, once shipped, we are not able to cancel or return the product to us. You will need to wait for the order to be delivered and then return to us.
  • I purchased an item on pre-order, when will it arrive?
    The item will ship on or before the date listed at the time of purchase. An email will be sent confirming that your order has shipped. In Canada, allow 7-10 business days from shipping and 10-21 days in the US.
  • Where do you ship to?
    We currently ship across Canada and the United States.
  • When will I receive my order?
    Please allow 3-5 days to process your order. A confirmation email will be sent once your order has shipped. Allow 7-10 business days for shipping within Canada and 10-21 days to the US.
  • Can I track my order?
    Yes, a confirmation email will be sent once your order ships. It will include a link to track your order.
  • Where are your orders shipped from?
    All orders ship from beautiful Kelowna, BC, Canada.
  • Do you offer curb side pick up?
    No, as cute as Lewis and Arlo are, we don't need them constantly sounding the alarm when someone is here to pick up. We do offer free local delivery to addresses in Kelowna.
  • What if my dog doesn't fit any of the sizes on the chart exactly?
    It's best to go with a size that will meet your dogs neck and chest measurements. The wrap around the belly is adjustable so it can be adjusted smaller and larger. If your dog is in between sizes, we recommend sizing up. If you're still unsure, contact us at hello@lewisandarlo.com.
  • Do you only offer products made to fit Dachshunds?
    At this time, all clothing is made to fit dachshunds. More products are on their way to fit a variety of breeds.
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