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PRIVACY POLICY

Lewis and Arlo Privacy Policy

 

Last Updated: April 11, 2023

1. INTRODUCTION

Lewis and Arlo, ("Lewis and Arlo", "we", "our", "us") has created this Privacy Policy ("Privacy Policy") in order to set out how we collect, use and disclose personal information through http://www.lewisandarlo.com including its subpages (the "Website") and in the course of providing our products and services. This Privacy Policy also applies to personal information collected through any mobile applications or other sites that display this Privacy policy and to information we collect when you engage with us in person (ie. in store or at warehouse sales) or on social media, or otherwise interact with us (collectively with use of the Website, the Services).

By using the Services in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy and you hereby consent to the collection, use and disclosure of your Personal Information in accordance with this Privacy Policy.

2. WHAT DOES THIS PRIVACY POLICY COVER?

This Privacy Policy covers the collection, use and disclosure of information about identifiable individuals and information which can be  used to identify or can reasonably associated or linked with an individual consumer or household ("Personal Information"). We may collect, use, store and transfer different kinds of Personal Information about you which we have grouped together as follows:

Contact Data includes name, billing address, delivery address, email address and telephone numbers

Transaction Data includes internet protocol (IP) address, your mobile device's unique ID number, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access tis Website.

Usage Data includes information about how you use our Website and Services, such as the buttons, controls, products and ads you click on, pages of our Website that you visit, the time spent on those pages, your search queries, the dates and times of your visits, but also about the webpage you were visiting before you came to our Website, App and the webpage and app(s) you go to next.

Marketing and Communications Data includes your preferences in receiving marketing from us and our third-parties and your communication preferences.

This Privacy Policy does not apply to the practices of companies that we do not own or control, including third-parties that may resell Lewis and Arlo products. You are responsible for ensuring that you have obtained the necessary authorizations and consents for any Personal Information  you make available to us for use in accordance with this Privacy Policy.

3. COLLECTION AND USE OF PERSONAL INFORMATION

3.1 Profile and Transactional Information; Other Information You Provide. In order to make purchases through the Website, you will need to provide certain contact and payment information to us such as your name, email address, phone number, shipping address, and payment information as well as any other personal information requested on our purchase/transactional pages. We use this Personal Information to process your purchase requests and deliver your purchases. Purchase information such as shipping address and billing address is used to process and deliver your purchase. Lewis and Arlo may also keep a record of and store your past purchases and pending purchases. Although we limit the Personal Information that we request or require in connection with your use of the Services, we cannot control the content of information that you provide to us and will make commercially reasonable efforts to treat all such information pursuant to this Privacy Policy (subject to the limitations set forth herein).

3.2 Third Party Sources. We may also collect or collate Personal Information about you through:

Publicly available sources;

Carriers or other third-parties when they share your updated delivery and address information, which we use to correct our records and deliver your next purchase or communication;

Third-party social media and communication services, such as Facebook, Pinterest, Google, and Instagram, that you use to interact with our Services (ie to create an account) or that allow you to share information (ie via plugins, widgets or other tools), but always in accordance with the authorization procedures and privacy settings you establish with such services; 

Third-party partners who collect and combine information for marketing purposes (see further Section 4.4 below) and Unaffiliated parties, such as service providers that we use, analytics companies, marketing or advertising service providers, fraud prevention service providers, consumer data resellers, and other third-parties that provide us with information, so we can better understand you and provide you with information and offers that may be of interest to you. The treatment of your Personal Information by such third-parties is subject to their terms of use, privacy policies, and related practices; we take commercially reasonable steps to provide such information to us, but we are not responsible for such third-parties' compliance with their own data handling procedures or terms, or their compliance with applicable law.

3.3 Use of Personal Information. Lewis and Arlo uses Personal Information to:

 

Authenticate access to user accounts on the Website;

Provide, operate, maintain and improve the Services;

Provide and deliver the Services and features you request, process and complete transactions, and send you related information, including confirmations and invoices;

Respond to comments, questions, and requests and provide customer service and support;

Communicate with you about services, features, surveys, newsletters, offers, promotions, contests and events, and provide other news or information about us and our select partners;

Investigate and prevent fraudulent transactions, unauthorized access to the Services, and other illegal activities;

Personalize and improve the Services, and provide content, features, and/or advertisements that match your interests and preferences or otherwise customize your experience on the Services;

Monitor and analyze trends, usage, and activities in connection with the Services, and for marketing or advertising purposes;

Link or combine with other information we receive from third-parties to help understand your needs and provide you with a better service; and

For other purposes which we will notify you about and see your consent.

4. COOKIES & INFORMATION COLLECTED AUTOMATICALLY

4.1 Generally. When you visit the Website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Website, and information about how you interact with the Website. We refer to this automatically collected information as "Device Information".

We collect Device Information using the following technologies:

"Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to disable cookies, visit http://allaboutcookies.org

"Log files" track actions occurring on the Website, and collect data using your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

"Web beacons", "tags", and "pixels" are electronic files used to record information about how you browse the Website.

 

4.2 Cookies. The Website uses "cookies" to collect information and improve our products and services. A cookie is a small data file that is stored on your device. Cookies cannot be used to see any other data on your computer, nor can they determine your email address or identity.

 

We may use "persistent cookies" to save your registration ID and login password for future logins to our service. We may use "session cookies" to enable certain features of our service, to better understand how you interact with our service and to monitor aggregate usage and web traffic routing on our service. We also use session cookies to verify your age, keep track of items you have viewed and store such items in your cart while you are browsing.

 

4.3 Other Technologies. The Website may also use technologies such as beacons, scripts, and tags. These technologies may be used for analyzing trends, administering the website, tracking users' movements around the website, and gathering demographic information about our user base as a whole. Various browsers may offer their own management tools for removing these types of tracking technologies. We may also use third-party ad companies on your computer and collect data about your online activities across websites or online services when you are logged into the third-party service, including for targeted advertising.

 

4.4 Third Party Services. We may also collect your email address via cookies and pixels on the Website through the use of trusted third-party partners. These partners may also combine your email information with other information they have access to such as a mailing address so that we may serve relevant marketing offers to you via email and direct mail.

 

4.5 Targeted Ad Resources & Opt-Outs. For more information about how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

 

You can opt out of certain targeted advertising by using the links below:

Facebook: https://www.facebook.com/settings/?tab=ads

Google: https://www.google.com/settings/ads/anonymous 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: http://optout.aboutads.info/.

If you wish to opt-out of marketing vis the means specified in section 4.4 (Third Party Services), please contact us at hello@lewisandarlo.com.

5. STORAGE LOCATION AND TRANSFER OF PERSONAL INFORMATION

Lewis and Arlo processes and stores its data, including Personal Information, on servers located in Canada and the United States. Lewis and Arlo transfers data to thirdparty service providers. By submitting Personal Information or otherwise using the Services, you agree to this transfer, storing or processing of yourPersonal Information in Canada and the United States. You acknowledge and agree in Canada and the United States under lawful access access regimes or court order.

6. DISCLOSURE OF PERSONAL INFORMATION WITH THIRD PARTIES

6.1 Service Providers and Business Partners. We may from time to time employ third-parties to perform tasks on our behalf and we may need to share Account Information and other Personal Information with them to provide certain services. Unless we tell you differently, such third parties do no have any right to use the Personal Information we share with them beyond what is necessary for them to provide the tasks and services on our behalf. The third-parties we currently engage includes third-party companies and individuals employed by us to facilitate our services, including the provision of database management, payment processing and customer relationship management tools. In addition, the information that you give us and information about your order may be combined with other personally identifiable information (such as demographic information and past purchase history) available from our records and other sources. This information may also be shared with other marketers to bring you offers of interest. If you prefer not to share your name and address with other marketers, please email us at hello@lewisandarlo.com.

6.2 Business Transfers. If our business (or substantially all of our assets) are acquired by a third party, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information may be available or otherwise transferred to the new controlling entity, where permitted under applicable law.

6.3 With Your Consent. If we need to use or disclose any Personal Information in a way not identified in this Privacy Policy, we will notify you and/or obtain consent as required under applicable privacy laws.

Our Services may provide you with the ability to post comments, review or other messages viewable to other users ("Postings"). Where the information that you provide us with includes Postings, you provide your consent, upon their submission, to the publication of such Postings and understand that they may be publicly available.

6.4 Aggregated Information. We may disclose to third parties certain aggregated information (that is, information that does not directly identify a particular consumer or household). This allows to give you a more personalized experience when you use our Services.

6.5 As Required By Law. We may disclose your Personal Information to third parties without your consent if we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other users, or anyone else (including the rights or property of anyone else) that could be harmed by such activities. Further, we may disclose Personal Information when we believe in good faith that such disclosure is required by and in accordance with the law.

We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to:

Satisfy any applicable law, regulation, legal process or governmental request; enforce our contracts or user agreement, including investigation of potential violations hereof; and detect, prevent, or otherwise address fraud, security or technical issues.

The above may include exchanging information with other companies and organizations for fraud protection and spam/malware prevention. Notwithstanding the general terms of policy, the collection, use, and disclosure of Personal Information may be made outside of the terms herein to the extent provided for in any applicable privacy or other legislation in effect from time to time, or pursuant to court orders.

7. RETENTION

We will keep your Personal Information for as long as it remains necessary for the identified purpose or as required by law, which may extend beyond the termination of our relationship with you. We may retain certain data as necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, non-personally identifiable data, account recovery, or if required by law. All retained Personal Information will remain subject to the therms of this Privacy Policy.

8. INTERNATIONAL USERS

This Privacy Policy describes our policies and procedures in North America. Regardless of where you live, by using our websites or engaging with us through the Services, you consent to have your personal data transferred, processed, and stored in Canada and the United States, and allow us to use and collect your personal information in accordance with this Privacy Policy and for it to be processed globally by our third-parties. By providing your information and consent to any transfer and processing accordance with this Policy.

9.ACCESS, CORRECTION AND ACCURACY

You have the right to access the Personal Information we hold about you in order to verify the Personal Information we have collected in respect to you and to have a general account of our uses of that information. Upon receipt of your written request, we will provide you with a copy of your Personal Information, although in certain limited circumstances, and as permitted under law, we may not be able to make all relevant information available to you, such as where that information also pertains to another user. In such circumstances we will provide reasons for the denial to you upon request. We will endeavour to deal with all requests for access and modifications in a timely manner.

We will make every reasonable effort to keep your Personal Information accurate and up to date, and we will provide you with mechanisms to update, correct, delete, or add to your Personal Information as appropriate. As appropriate, this amended Personal Information will be transmitted to those parties to which we are permitted to disclose your information. Having accurate Personal Information about you enables us to give you the best possible service.

10. CALIFORNIA PRIVACY RIGHTS

If you are a resident of the State of California and would like tolerant how your Personal Information (as defined in the Shine the Light Law, Cal Civ. Code  1798.83) is shared with third parties, what categories of Personal Information we have shared with third parties in the preceding year, as well as the names and addresses of those third parties, please email us at hello@lewisandarlo.com,

Further, if you are a resident of the State of California and would like to opt-out from the disclosure of your personal information to any third party for marketing purposes, please email us at hello@lewisandarlo.com. Please be advised that where California State residents opt-out from permitting their Personal Information to be shared, such individuals may still receive selected offers directly from us, in accordance with applicable law.

California Consumer Privacy Act of 2018 ("CCPA"). In addition to the foregoing, if you are a resident of the State of California certain other privacy-related rights may apply to you in accordance with the CCPA, including the right to opt-out of our sale/sharing of your Personal Information, as well as the right to know what Personal Information about you we have collected, whether your Personal Information was shared with third-parties in the preceding year and, if so, what categories of Personal Information were shared, as wells the categories of third parties with whom we shared that Personal Information. 

11. NEVADA RESIDENTS

Under Nevada law, we are providing this notice to Nevada residents. You may opt out of sales of your Personal Information by contacting us at hello@lewisandarlo.com, with a clear reference to your applicable Nevada law rights and information permitting us to verify your identity and the authenticity of your request.

12. CHILDREN'S PERSONAL INFORMATION; NO SENSITIVE INFORMATION

We do not knowingly collect personal information directly from children under the age of 13 without parental consent. Our site is intended to be a general audience website and is not specifically targeted to or intended for use by children. If we are informed that we have unintentionally received personal information from a child under the age of 13, we will delete that information. If you want to notify us of our possible receipt of information by children  under the age of 13, please contact us at hello@lewisandarlo.com.

In addition, except for information we specifically request in connection with the use of the Services, we ask that you do not send or disclose to us any sensitive personal information (ie. social security numbers, information related to racial or ethnic origin, political opinions or other beliefs, health, biometrics, or genetic characteristics, criminal background, or trade union membership), whether via our Services or otherwise.

13. CHANGES TO THIS PRIVACY POLICY

We may amend this Privacy Policy from time to time. Use of Personal Information we collect is subject to the Privacy Policy in effect at the time such information is collected, used, or disclosed. If we make material changes to this Privacy Policy including material changes in the way we use, disclose, or process Personal Information, we will notify you by posting an announcement on our Website or by sending you a notification prior to the change becoming effective. You are bound by any changes to the Privacy Policy when you use the Website or Services after such changes have been first posted and your continued use of such Services or the Website after the effective date of the change will constitute deemed consent to the revised Privacy Policy.

14. ADDITIONAL INFORMATION

Questions regarding this Privacy Policy or Lewis and Arlo's privacy practices should be directed to us at hello@lewisandarlo.com.

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